1+ day, 6+ hour ago   (1503+ words) Written by: Matt Beucler, CEO, Plura AI The table below compares the core attributes that usually decide between VICIdial and Kixie: dialer type, hosting, CRM integration, predictive dialing, SMS, compliance tooling, and cost model. Use it as a decision matrix…...

1+ day, 6+ hour ago   (1266+ words) Written by: Matt Beucler, CEO, Plura AI Conversational AI omnichannel is the architecture that makes one continuous customer conversation possible across voice, SMS, RCS, and webchat. The AI uses NLP (Natural Language Processing) to understand what customers say, decide what…...

1+ day, 6+ hour ago   (1061+ words) Written by: Matt Beucler, CEO, Plura AI The most expensive mistake in a text-to-call stack is treating the AI prompt as a compliance layer. A prompt is an instruction set for a language model. It lacks the ability to query…...

1+ week, 14+ hour ago   (28+ words) September 6, 2026 Plura AI Product updates, industry trends, and practical insights from the Plura AI team. THE LAST ARTICLE PUBLISHED AI-powered communications for Voice, SMS, RCS & Webchat....

1+ week, 2+ day ago   (28+ words) September 4, 2026 Plura AI Product updates, industry trends, and practical insights from the Plura AI team. THE LAST ARTICLE PUBLISHED AI-powered communications for Voice, SMS, RCS & Webchat....

1+ week, 3+ day ago   (645+ words) Written by: Matt Beucler, CEO, Plura AI Franchises average a 67% missed call rate during peak hours.3 Across a multi-location network, that missed-call rate creates a structural revenue leak. A fast text response keeps the lead engaged while intent is still…...