1+ day, 1+ hour ago   (917+ words) A new architecture that gives AI a shared understanding of the customer and the business — and enables it to act with trust Six trusted capabilities and a new AI Control Plane, built for an open and composable AI ecosystem Consider…...

3+ day, 14+ hour ago   (744+ words) Introducing Slackforce Surfaces: Transform data from Salesforce and beyond into rich, interactive experiences inside of Slack. Six months ago, Salesforce co-founder Parker Harris made a bold prediction: “You may never log in to Salesforce again.” We call that vision Slackforce:…...

3+ day, 19+ hour ago   (411+ words) Grounded in Data 360, a retail superagent recommends products, answers questions, resolves order issues, and knows when to involve a service rep. Crocs, Inc. creates casual footwear and accessories through the Crocs and HEYDUDE brands, serving millions of shoppers worldwide. As…...

1+ week, 1+ day ago   (865+ words) Headless 360 is expanding across the Salesforce platform, transforming every Salesforce cloud into reusable enterprise capabilities that any authorized AI agent can securely discover and use through open standards. SAN FRANCISCO, August 19, 2026 — AI agents are rapidly becoming the new interface for…...

1+ week, 2+ day ago   (438+ words) Agentforce has been recognised as the #1 Agentic AI Product in G2's 2026 Best Software Awards. Based on authentic customer feedback from more than 500,000 reviews and market presence data, this top ranking reinforces Salesforce's leadership in delivering the Agentic Enterprise, powered by…...

1+ week, 3+ day ago   (1660+ words) Humans with Agents drive customer success together. Boost pipeline, win rate, and revenue with Sales Cloud. Cut service costs with humans & AI agents on one platform. Evolve how marketers work by harnessing AI to personalize and automate customer communications across…...

1+ week, 5+ day ago   (1168+ words) Discover how AI answering services work, why businesses are adopting them, and what to look for when choosing the right solution for your customer service strategy. Andrea Caldwell – Product Marketing Director — Contact Center, Salesforce An AI answering service is software…...

1+ week, 5+ day ago   (469+ words) Back when I joined Salesforce, one of the first things that struck me was the sheer ambition of our engineering organization. Fifteen thousand engineers shipping software across a portfolio of products that millions of businesses depend on. First, let me…...

2+ week, 11+ min ago   (264+ words) This combination of AI flexibility and CRM reliability turns autonomous action into concrete business results. Most importantly, this shift empowers your teams to do what humans do best: build relationships; make judgment calls; and solve complex, out-of-the-box problems. For the…...

3+ week, 4+ day ago   (738+ words) AI coding is now a team sport. Code channels bring software development out of private tabs, so teams and agents can write, review, and ship code together, in the open. The "Buy now" button label is difficult to read in…...