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Salesforce, the #1 AI CRM, enables companies to connect with customers through a unified Einstein 1 platform that combines CRM, AI, Data, and Trust.
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News
Slackforce Surfaces: AI-Built Dashboards, Decks & Reports in Slack
2+ day, 7+ hour ago (744+ words) Introducing Slackforce Surfaces: Transform data from Salesforce and beyond into rich, interactive experiences inside of Slack. Six months ago, Salesforce co-founder Parker Harris made a bold prediction: “You may never log in to Salesforce again.” We call that vision Slackforce:…...
DNS Records for Email Deliverability: The Complete Guide
2+ day, 16+ hour ago (694+ words) Before implementing specialized authentication protocols, organizations must establish a solid baseline of foundational DNS resource records. These records act as the address book, alias router, and identity verifier for sending infrastructure. Originally designed in RFC 1035 to carry human-readable, unformatted text…...
Crocs guides shoppers from discovery to support with Agentforce
2+ day, 12+ hour ago (411+ words) Grounded in Data 360, a retail superagent recommends products, answers questions, resolves order issues, and knows when to involve a service rep. Crocs, Inc. creates casual footwear and accessories through the Crocs and HEYDUDE brands, serving millions of shoppers worldwide. As…...
Coming to Dreamforce: Our Scheduling Agent That’s Always On and Unrivaled
4+ day, 10+ hour ago (823+ words) Read this to discover how our scheduling technology sets itself apart from the rest. Your customer calls at 8pm. They want to book a service visit. No one answers. So they call your competitor instead. Now multiply the missed opportunities across…...
From Static Content to Living Compliance: The Next Era of Regulated Content in Life Sciences
4+ day, 16+ hour ago (257+ words) Every week, commercial and medical affairs teams face an agonizing reality: millions of dollars and hundreds of hours are spent creating regulated content, only for it to stall in Medical, Legal, and Regulatory (MLR) review. The average promotional review cycle…...
New Salesforce Editions Bundle Everything Businesses Need for Agentic Transformation
6+ day, 16+ hour ago (500+ words) New editions bundle Slack, Tableau Next, the Premier Success Plan, enterprise-grade security, and out-of-the-box AI built for every role into every edition The new Max edition alone delivers 60% more value than the Agentforce 1 Edition, at no additional cost Salesforce is…...
Salesforce Turns Enterprise Applications into Enterprise Capabilities
6+ day, 17+ hour ago (865+ words) Headless 360 is expanding across the Salesforce platform, transforming every Salesforce cloud into reusable enterprise capabilities that any authorized AI agent can securely discover and use through open standards. SAN FRANCISCO, August 19, 2026 — AI agents are rapidly becoming the new interface for…...
Agentforce G2 Awards: Ranked #1 Best Agentic AI Product
1+ week, 1+ day ago (438+ words) Agentforce has been recognised as the #1 Agentic AI Product in G2's 2026 Best Software Awards. Based on authentic customer feedback from more than 500,000 reviews and market presence data, this top ranking reinforces Salesforce's leadership in delivering the Agentic Enterprise, powered by…...
Zendesk Sell Is Retiring — Salesforce As the Alternative
1+ week, 1+ day ago (1660+ words) Humans with Agents drive customer success together. Boost pipeline, win rate, and revenue with Sales Cloud. Cut service costs with humans & AI agents on one platform. Evolve how marketers work by harnessing AI to personalize and automate customer communications across…...
What is Generative AI Video
1+ week, 1+ day ago (1187+ words) Humans with Agents drive customer success together. Boost pipeline, win rate, and revenue with Sales Cloud. Cut service costs with humans & AI agents on one platform. Evolve how marketers work by harnessing AI to personalise and automate customer communications across…...