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News
Salesforce Enterprise AI Harness latest salvo aimed at ServiceNow
3+ day, 2+ hour ago (195+ words) AI harnesses may be the antidote to the SaaSpocalypse. Salesforce sharpens its strategy....
AI knowledge base automation reshapes customer self-service
5+ day, 23+ hour ago (389+ words) Knowledge base automation should interest executives for two reasons: cost containment and trust. However, Gartner also cautions that a large percentage of agentic AI projects will fail, but the business direction remains clearly toward agentic AI. A well-structured knowledge base…...
Databricks launches model to boost data retrieval for AI
4+ day, 2+ hour ago (784+ words) Databricks is once again aiming to improve the accuracy of data retrieval systems for AI. In January, Databricks launched Instructed Retriever, an alternative to the traditional retrieval-augmented generation (RAG) pipelines that many enterprises deploy to try to find and feed…...
Cloudera partners with Mistral to bring AI to users' data
4+ day, 2+ hour ago (781+ words) Concerns about losing control of data fed into AI models are preventing some enterprises from putting AI tools into production. Cloudera's new partnership with Mistral AI, unveiled on Thursday, will provide customers with tools to exert better command over the…...
GitHub tests multi-model routing with HydraFusion
5+ day, 2+ hour ago (625+ words) GitHub's new multi-model router, HydraFusion, optimizes workflows based on developer input to balance between output quality and AI costs. The tool creates an execution plan and chooses a model – or multiple models – based on the task with which a developer…...
Key enterprise strategies for AI agent observability
4+ day, 15+ hour ago (761+ words) Enterprises are adopting AI agents that select tools, access contextual data and complete multistep workflows. With the added autonomy that agentic AI brings to an organization, AI agent observability has become more important than ever. Traditional application observability shows if…...
Negotiating AI licensing and costs: A step-by-step guide for CIOs
1+ week, 4+ day ago (962+ words) AI is rapidly becoming a standard feature across enterprise software, but vendors often spike prices as if it were an optional add-on. Capabilities once offered as optional add-ons are now routinely embedded in productivity suites, ERP systems, CRM platforms, cybersecurity…...
VMware wants to become the enterprise home for AI Agents
1+ week, 5+ day ago (847+ words) This is the most important VMware Explore for Broadcom so far. Broadcom needs to convince customers to further invest in the VMware ecosystem as the home for VMs, containers and AI workloads. Omdia research shows that 69% of organizations are currently…...
As AI evolves, Tableau talks direction ahead of Dreamforce
2+ week, 2+ hour ago (1573+ words) As AI creates challenging conditions for analytics specialists by becoming the new interface for BI, Tableau is evolving. And it's doing so in an appropriate manner, according to David Menninger, an analyst at ISG Software Research. "Tableau continues to be…...
Einstein artificial intelligence leaves headroom for AI tools
2+ week, 8+ hour ago (257+ words) "Smooth move, Einstein!" was a sarcastic put-down kids would deliver to each other years ago when someone dropped and broke something -- or did a pratfall. The phrase lives on as an internet meme. Sometimes, Salesforce customers add more AI from…...