News
Computer Programmer Gets An Earful From A Past Client From 20+ Years Ago Because His Program Just Stopped Working, So They Insist He Should Fix It For Free
1+ hour, 52+ min ago (764+ words) It's pretty flattering when something you built for your client or employer can still be used by them many years later. But in this story, this success wasn't meant to be flattering. Instead, a former customer called to complain. See…...
His Customer Thought They Were Too Important To Have Tech Issues, But This Representative Put Them In Their Place
2+ day, 20+ hour ago (309+ words) Some people just think "no" applies to everyone except for them. How would you handle a customer that demanded special treatment? One guy recently told Reddit how exactly he shut a situation like this down. Here's what happened. Caller: When…...
I.T. Factory Worker Dismisses Users’ Story That Standing Up Prevents Them From Logging In, But Then Testing Reveals Keys Were Switched On Keyboards
5+ day, 22+ hour ago (699+ words) When you're used to users having problems that aren't actually problems or are of the customers' own making, it's easy to brush off a complaint that isn't technically possible. Because when humans are involved, there are infinite ways to cause…...
Woman Complained About Her Internet “Getting Deleted,” So This Tech Support Used An Easy-Fix That Made Her So Grateful
1+ week, 3+ day ago (470+ words) This tech support was about to have his break when an old woman walked in asking him to fix her internet. He soon realized it was a minor problem and solved it instantly, but he charged her the full price…...
IT Contractor Rushed To The Local Deli After Staff Said Their Internet And POS Was Down, But When He Walked In, Everything Magically Worked
2+ week, 22+ hour ago (486+ words) Some people believe tech people are magic. In fact, there's even a "conspiracy' about it. Imagine you dropped everything to rush over and fix an internet outage at your friend's deli, but when you walked in the door, everything seemed…...
Tech Support Tried To Fix A Disabled Computer Account, But The Confused User Thought They Meant A Physical Disability
2+ week, 3+ day ago (248+ words) In the world of tech support, the biggest glitches are usually found between the keyboard and the chair. So when a helpdesk worker informed a caller that his account was disabled, the man thought he meant a physical disability, not…...
Technical Support Found An Issue On The Printer Server, So He Called The End User To Say It Was Being Fixed, But She Wouldn’t Accept The Fact That Nobody Was Coming Out
2+ week, 3+ day ago (849+ words) When you work in tech support, you often have to give end users an update about an issue that is very technical and they may not fully understand it. What would you do if their issues were on the server…...
Tech Helpdesk Employee Was Suspicious About A User’s Frequent Tickets, But No One Could Have Predicted The Real Cause Of The Problems
1+ mon, 3+ day ago (957+ words) Working in tech can be challenging at times " even for the most skilled of experts. Especially when you work in a hospital, in which tech issues can be literally life or death. But not every day working for an IT…...
IT Employee Investigated A Supervisor’s Slow Network Complaint, And Discovered They Were Disconnecting The Ethernet Everyday And Using Public WiFi Instead, Thus Handicapping Their Own Connection
1+ mon, 1+ week ago (347+ words) It's always surprising when someone you assume knows exactly what they're doing turns out to be the source of the problem. So, what would you do if a supervisor who trains other employees kept complaining about slow internet, only for…...
IT Helpdesk Attendant Is Used To Employees’ Weird Tech Complaints, But One Guy’s Assumptions Were Worse Than Most
1+ mon, 1+ week ago (838+ words) When you're an expert in something, one thing becomes quite clear. Lots of other people think they're experts too " and they're definitely not. The IT helpdesk employee in this story was used to users wrongly diagnosing their computer problems. But…...