2+ hour, 6+ min ago  (731+ words) Headless has become the default direction for organizations modernizing their digital platforms. CIOs and chief digital officers are drawn to its promise: faster change, cleaner integrations and freedom from the constraints of monolithic systems. But many teams discover something quickly:…...

5+ day, 4+ hour ago  (246+ words) Zoom Communications unveiled Zoom Virtual Agent 3.0 on Feb. 24, introducing an execution architecture designed to automate end-to-end customer resolution across enterprise systems. The update builds on Zoom's AI Companion 3.0 framework. According to company officials, the virtual agent orchestrates multi-step workflows across…...

1+ week, 3+ day ago  (1335+ words) AI has become a permanent fixture in digital experience stacks, but its real impact looks far more uneven than the hype cycles suggest. While some businesses are quietly seeing gains in personalization, orchestration and operational efficiency, others remain stuck in…...

1+ week, 4+ day ago  (373+ words) As AI continues to permeate a number of business processes, organizations are becoming more familiar with the technology. By now, employees either know what generative AI can do for their workflows or have already embedded it into processes. Yet generative…...

1+ week, 5+ day ago  (413+ words) Real-time personalization is no longer a marketing enhancement. It has become a core customer experience expectation. Users now assume digital products will respond immediately to context " intent, behavior, device, and moment. At the same time, privacy expectations have tightened. Cookie…...

1+ week, 6+ day ago  (453+ words) "RCS is the future of business messaging," said John Wright, CEO of TrueDialog. "It combines the reach of SMS with the power of highly interactive, branded experiences. Our built-in RCS composer makes this next-generation channel accessible to front-line teams without…...

2+ week, 4+ day ago  (1452+ words) When OpenAI CEO Sam Altman said that "customer support is doing great" with artificial intelligence infusions, he was tossing out a deceptively loaded line. The phrase can mean higher self-service containment, shorter handle times or faster agent onboarding, but it…...

2+ week, 4+ day ago  (303+ words) Anthropic launched an official Webflow connector for Claude on Feb. 9, 2026, enabling users to design, structure and manage Webflow sites directly from Claude's interface. The first-party integration uses Webflow's Model Context Protocol (MCP)Server to execute platform-specific tasks. According to company…...

2+ week, 4+ day ago  (1341+ words) LAS VEGAS " Medallia is betting (see what we did there) that GenAI-powered analytics can finally close the gap between customer feedback and frontline action. The company unveiled new generative AI capabilities on Feb. 11 at its Experience '26 conference at the Wynn…...

2+ week, 6+ day ago  (286+ words) Genesys wants large action models " not large language models " to support reliable enterprise automation. The company announced on Feb. 10, 2026, what it describes as the industry's first agentic virtual agent for enterprise customer experience, powered by large action models (LAMs). The…...