News
Aithos Finds Every Major AI Model Fails EU Legal Checks: Why CX Teams May Own the Next Fine
4+ hour, 27+ min ago (308+ words) Home " Security, Privacy & Compliance Nadia Kadhim of Aithos joins CX Today to explain why leading AI models are failing legal compliance checks and the responsibilities that fall on CX leaders Are CX leaders relying too heavily on the reputation of…...
Service Now Patches Data Exposure Vulnerability in Another Reminder That CX Runs on Security
2+ hour, 23+ min ago (614+ words) Service Now has disclosed a security vulnerability that allowed unauthenticated users to gain access to customer systems. The enterprise software company said it applied a security update to hosted customer environments on June 5 and contacted those affected. A spokesperson told…...
Vonage AI Agents Show Why CX Automation Is Getting More Industry-Specific
3+ hour, 17+ min ago (913+ words) Vonage's AI agent launch clarifies the bigger CX lesson: enterprise automation is shifting from generic bots to industry-specific, governed AI Vonage has launched industry-specific AI agents for healthcare, financial services, and retail contact centers, but the bigger CX story is…...
Your CRM Isn't Broken. It's Just Filled With Data No One Entered Properly
7+ hour, 48+ min ago (17+ words) CX Today...
Anthropic Releases Mythos-Class Claude Fable 5 as Enterprises Struggle to Govern AI Security Risk
1+ day, 4+ hour ago (1599+ words) Home " Security, Privacy & Compliance Anthropic has released Claude Fable 5, a new Mythos-class model that it says is safe for general use, but the launch underlines a growing concern among enterprises that AI capabilities are advancing faster than many enterprises" ability…...
Anthropic Exposes the Enterprise Patch Gap as Exploitation Hits "Minus Seven Days, Red Hat Warns
1+ day, 7+ hour ago (1349+ words) Home " Security, Privacy & Compliance Red Hat's VP of Product Security, Vincent Danen, warns that AI vulnerability discovery is moving faster than enterprise patch cycles, putting CX systems at risk Frontier AI models capable of discovering and exploiting software vulnerabilities are…...
Fin Launches Fin Voice 2 With 24. 5% Higher Resolution Rates for AI Phone Support
3+ day, 3+ hour ago (525+ words) Home " Contact Center & Omnichannel" Built on Apex Flash, Fin Voice 2 focuses on low-latency performance and end-to-end issue resolution at scale Built with Apex Flash, this update delivers a reported 24. 5% improvement in resolution rates, responding roughly half a second faster, and…...
Is Zoom the Most Interesting Company in CX Right Now? Zeus Kerravala Thinks So
3+ day, 4+ hour ago (378+ words) ZK Research Principal Analyst Zeus Kerravala joins CX Today to assess Zoom's transformation from video meetings staple to AI-powered system of action, and what it means for CX leaders. Most people still think of Zoom as the app they used…...
Why AI Hallucinations Are a Hidden CX Risk
3+ day, 3+ hour ago (839+ words) Understanding why this happens " and how to engineer around it " is one of the most consequential conversations in enterprise CX today. Modern language models generate text by predicting what should come next in a sequence. They are optimized for fluency,…...
Legacy CRM Wasn't Built for AI: The Case for a New Stack
6+ day, 9+ hour ago (399+ words) Home " CRM & Customer Data Management Jason Eubanks, Co-Founder and CEO of Aurasell, explains why legacy CRM systems may struggle in the agentic AI era and what CX leaders should ask vendors As enterprises explore the next phase of artificial intelligence…...