News
Will AI Replace Your Community Strategy Before You Adapt?
2+ hour, 23+ min ago (15+ words) CX Today More from CX Today...
How to Find Generative AI Use Cases That Actually Pay Off
21+ hour, 13+ min ago (803+ words) More from CX Today How smart enterprises skip the hype and find the AI work that actually moves the needle Most companies chase AI demos. The ones that win chase friction. Generative AI pays off when it's deployed against work…...
Vodafone Business and Google Cloud Launch AI and Cybersecurity Tools for SMBs as Cyber Risks Rise
19+ hour, 11+ min ago (651+ words) More from CX Today Meta description Vodafone Business partners with Google Cloud to deliver AI-driven CX tools and cybersecurity solutions, helping European SMBs improve automation and resilience Vodafone Business has unveiled a new suite of AI and cybersecurity solutions aimed…...
When Customer Journeys Go Dark: AI Orchestration and the Fight for Visibility
1+ day, 2+ hour ago (949+ words) More from CX Today Home " Customer Engagement & Journey Orchestration Fragmented systems don't just frustrate customers " they make entire journeys disappear. Kaleyra TX Hub aims to fix that Enterprises often talk about "knowing the customer." The customer is there. The interactions…...
The Agentic AI Era Has Arrived! AI Agents and Their Role in CX
3+ week, 1+ min ago (194+ words) More from CX Today From Gen AI hype to agentic reality: what's working now, what's not, and how CX leaders can move forward with confidence The agentic AI era has arrived, and customer experience is leading the charge. But what…...
Meta Is Building AI Agents From Keystrokes " Are Contact Centers Next?
22+ hour, 8+ min ago (830+ words) More from CX Today s Meta harvests employee keystrokes to train AI agents, contact center leaders face an urgent question about the tools they're already buying Meta has announced plans to start tracking its employees" keystrokes and mouse clicks to…...
Why "Resolution" Is a Lie " and the $54 B Voice AI Revolution That's Already Here
1+ day, 3+ hour ago (357+ words) More from CX Today Hakob Astabatsyan joins CX Today to discuss the 8x8 partnership, the gap between deflection and real resolution, and where agentic AI goes next In this interview, CX Today's Rhys Fisher sits down with Hakob Astabatsyan, CEO of…...
Service Now Knowledge 2026 Event Guide For CX Leaders
1+ day, 20+ hour ago (1165+ words) More from CX Today Where agentic AI meets real service operations Service Now will host Knowledge 2026 at the Venetian Las Vegas on May 5-7. The event will put Service Now's agentic AI strategy on stage for customer service teams. It will…...
Vercel Customer Data Breach Highlights CX Risks of "Shadow AI" Tools
1+ day, 23+ hour ago (1346+ words) More from CX Today Home " Security, Privacy & Compliance Vercel breach indicates how third-party AI tools and compromised credentials can expose customer data and disrupt CX A data security breach at US cloud application company Vercel has prompted urgent customer notifications…...
How to Design a Modern Customer Analytics Stack That Drives Action
1+ day, 23+ hour ago (1452+ words) More from CX Today Home " Customer Analytics & Intelligence A buyer-led blueprint for IT directors to connect CCaa S, CRM, Vo C, and conversational intelligence into real-time decisions and measurable CX outcomes Real talk: you can spend a fortune on dashboards,…...