4+ hour, 13+ min ago  (1633+ words) Confusing naming conventions, uncertain ROI and growing compliance concerns are among the barriers to wider adoption. On its FY2026 Q2 earnings call, Microsoft announced they now have 15 million paid Microsoft 365 Copilot seats, or 3.3% of the 450 million paid commercial M365 seats. If AI is…...

1+ day, 3+ hour ago  (192+ words) Next week, the future of SaaS, AI, governance and security will dominate discussions. It's a new era for Enterprise Connect as the event moves to Las Vegas for the first time. As someone who has been an attendee since 1999, when…...

1+ day, 7+ hour ago  (543+ words) Transcription is key to AI, but a call's full meaning can get lost in plain text. Modulate's approach aims to deliver subtlety " and sarcasm detection. In January 2026,Modulate announced the Ensemble Listening Model (ELM) for analyzing live voice interactions via…...

2+ day, 4+ hour ago  (285+ words) This new offering on Snowflake's AI Data Cloud will allow telecom providers the ability to generate synthetic data for analytics and testing. Cloud-native SaaS data platform Snowflake and AI software provider Rockfish Data announced an integration to bring synthetic data…...

3+ day, 8+ hour ago  (263+ words) These essential tips assure AI agents function properly before and after they hit production. Drawing from insights shared in conversations with a host of industry experts, here are seven essential tips for assuring AI agents function properly before and after…...

3+ day, 9+ hour ago  (1028+ words) As agentic AI-powered systems grow more capable, so too grows the need to manage and govern their activities. The cloud-native customer service company Talkdesk offers a core customer experience automation (CXA) platform with AI agent capabilities that can interact directly…...

4+ day, 4+ hour ago  (366+ words) As enterprise telecom pro Darin Ward explains, the cloud-native, AI-powered service is finally ready for enterprise-level customers. Over the last two years while the industry was looking elsewhere, Google Voice underwent a significant transformation. In 2026, it has reached a level…...

1+ week, 3+ day ago  (430+ words) This most recent iteration of the virtual agent builds on Zoom AI Companion 3.0 to enable multi-step workflow automation across compatible systems. Zoom announced the availability of Zoom Virtual Agent 3.0 (ZVA) today. ZVA is an agentic self-service option for customers which…...

2+ week, 1+ day ago  (329+ words) The AurionX AI voice agents enable businesses to provide 24x7 coverage via digital labor. Conversational AI company AurionX now provides always-on AI voice agents delivered as a managed service. The managed service is designed to help businesses answer calls, qualify opportunities…...

3+ week, 9+ hour ago  (904+ words) There is a clear path for CX leaders who want to modernize their phone support without sacrificing control or trust. IVR systems are still the default entry point for phone-based support. They were designed to handle basic requests, reduce call…...