4+ hour, 5+ min ago  (1032+ words) As AI agents begin executing work independently, enterprises must answer one question: When an AI agent makes a business decision, who owns the outcome? When AI Takes Action, Who Takes Responsibility? Generative AI has already changed how contact centers work…...

3+ day, 9+ hour ago  (199+ words) The collaboration aims to connect operational and customer data in a single layer, addressing governance concerns and accelerating insights. AI and data platform provider Palantir and Zeta, an AI Marketing Cloud, announced a partnership to unify data and AI infrastructure…...

3+ day, 4+ hour ago  (406+ words) The collaborative platform's AI-infused productivity suite signals both a new model for AI-enabled workflows and a new pricing structure. The early June debut of Zoom Mate and its AI Productivity Suite raised questions about Zoom's AI product line, the primary…...

4+ day, 6+ hour ago  (154+ words) AI outputs are tools to accomplish tasks, but don't confuse productivity with precision. Without human oversight and care, the risks are extraordinarily high, our legal correspondent says. Related: CX and Compliance have differing takes on AI controls Related: AI pilots…...

2+ week, 5+ day ago  (253+ words) Agentic AI is now native to Ni CE's platform, thanks to Ni CE Cognigy. And, Ni CE launched an AI innovation lab to accelerate use cases. On Tuesday, CX vendor Ni CE announced that agentic AI will be native at…...

2+ week, 5+ hour ago  (260+ words) An extended partnership gives enterprises access to AI that will scan and refactor legacy applications, but will it introduce new issues? IBM and Service Now are extending their partnership to unlock data stuck in legacy systems and make data AI-ready…...

2+ week, 4+ day ago  (152+ words) The open, vendor-agnostic Agent Control Standard endeavors to govern what AI agents do inside enterprise systems. Here's how ACS works: "When an AI agent receives an input, calls a tool, transitions from planning to execution, stores a memory, executes code…...

2+ week, 4+ day ago  (284+ words) These B2 B agents might help enterprises with interoperability. IBM and Google Cloud announced a partnership for industry-specific AI agents. These agents could help with interoperability and governance concerns for vertical industries. The combination of Google Cloud's AI, cybersecurity and data…...

2+ week, 5+ day ago  (195+ words) As enterprises face the challenge of coordinating multiple agents offered by multiple vendors, an AI agent control plane may be required. AI agent sprawl is only just beginning as enterprises deploy the technology across CCaa S, conversational AI, homegrown apps…...

3+ week, 3+ hour ago  (1696+ words) We celebrate when employees produce more high-quality work. But if an AI teammate does the same, we may need to check whether we can afford it. UCaa S and CCaa S pricing has been moving toward simplicity for the past…...