3+ hour, 7+ min ago   (266+ words) Francisco Ramirez is Chief Architect of State and Local Government for Red Hat. Click the banner below for insights into improving productivity with AI. This shift toward orchestration allows systems to trigger actions across departments automatically, creating more efficient and…...

2+ week, 3+ day ago   (506+ words) For years, adjudicators at the Ohio Department of Job & Family Services faced an unwieldy challenge. Determining whether someone qualified for unemployment benefits meant navigating a 470-page policy manual alongside the Ohio Revised Code and Ohio Administrative Code — a time-consuming process…...

3+ week, 2+ hour ago   (582+ words) Mickey McCarter is the senior editor of StateTech Magazine. Hundreds of thousands of Texans were calling the state’s Driver License Division every month, but only a fraction ever reached a live person. By 2021, the Texas Department of Public Safety’s customer…...

3+ week, 3+ day ago   (298+ words) State and local government leaders looking to modernize legacy systems while preparing for broader adoption of artificial intelligence may find useful lessons in Pennsylvania’s approach to digital transformation. The report points to efforts underway at organizations including the Pennsylvania Department…...

1+ mon, 2+ week ago   (468+ words) Thomas Sinnott is a principal consultant for CDW. Most state and local government cybersecurity programs have gotten stronger at managing people. Multifactor authentication, single sign-on and periodic access reviews are now common in many government environments. But the identities attackers…...

1+ mon, 3+ week ago   (816+ words) As state and local governments look to modernize services and adopt artificial intelligence, many agencies are confronting a familiar obstacle: technical debt. Aging infrastructure, unsupported systems and outdated hardware are creating growing cybersecurity risks while limiting agencies’ abilities to deploy…...

2+ mon, 4+ day ago   (706+ words) State and local government contact centers are under increasing pressure to deliver faster, more intuitive services to residents. From our perspective working with agencies across the country, the modernization of 311 systems has quickly become one of the most effective ways…...

4+ mon, 3+ week ago   (696+ words) NIST OSCAL replaces static security documents with machine-readable data, letting state and local agencies automate audits, reduce risk and expedite compliance....

3+ mon, 3+ week ago   (339+ words) John Breeden II is an award-winning reviewer and public speaker with 20 years of experience covering technology. Click the banner below for insights in meeting cloud security challenges. During my hands-on evaluation, the system’s ability to identify anomalies stood out. Rubrik’s…...

2+ mon, 3+ week ago   (724+ words) Pennsylvania CISO Andy Ritter emphasizes risk management in security operations for the commonwealth. Mickey McCarter is the senior editor of StateTech Magazine. Ritter was named deputy CISO in 2023, and he became CISO in February. Known for his hands-on approach, Ritter…...